Shipping & Delivery
Saracen bikes are available exclusively direct-to-consumer in the UK (excluding Northern Ireland, Jersey and Guernsey). Simply add the bike of your dreams to your basket, checkout and wait for us to deliver – for free!
Please note that spares orders over £50 will be delivered for free. Postage will be charged for spares orders under £50.
If you’re in the EU and want to get on board a Saracen, please contact your preferred official stockist.
Based elsewhere? We will do our best to help. Please contact us with your location and if possible we will inform you of shipping costs.
Got more questions? Be sure to check out our returns and cancellations information page, as well as a comprehensive list of frequently asked questions.
Got a question we haven’t been able to answer? Please contact us.
How much does delivery cost?
Shipping for Saracen bikes and all spares over £50 to the UK* is free. Simply add the bike of your dreams to your basket, checkout and wait for us to deliver.
Shipping for spares and orders under £50 are charged as follows:
• Standard delivery is £5.95 for orders under £50.
• Estimated delivery date for standard delivery is 2-3 working days (excludes bikes).
• Exceptions apply to items being delivered to non-UK mainland locations and remote areas.
• Deliveries take place between 8am and 8pm, Monday to Saturday.
UK Next Working Day Delivery - £9.95
• Order before 1pm for next working day delivery.
• Order placed between 1pm Thursday and 12.59 Friday will be delivered the following Monday.
• Orders placed after 1pm Friday will be delivered the following Tuesday.
• This delivery type is unavailable on bike orders.
• We're sorry, but we can't offer next day delivery to non-UK mainland locations, Ireland, Northern Ireland or remote areas.
• Deliveries take place between 8am and 8pm Monday to Friday.
Delivery to Remote Areas - Standard
Unfortunately, if you live in a Northern Ireland, highlands, island or rural postcode, due to distance delivery may take longer than 7 working days and incur additional charges, however we will do our very best to get your order to you as quickly as possible.
We are also unable to offer next day delivery to these locations:
£9.60 for under 2kg and £24 for over 2kg
Isle of Man
£8 for under 2kg and £20 for over 2kg
*Excludes the Republic Of Ireland, Jersey and Guernsey.
How long does delivery of my bike take?
Delivery of your new bike typically takes 5-9 working days from the moment you place your order, however delivery may take nine or more days in some cases.
Your bike is built and packaged on site and when it’s ready to ship, we will contact you with a dispatch notification and tracking details.
Your bike will be sent using TNT’s next day delivery service. Please note that delivery to remote locations and islands can take longer than one day. If you live in a remote location, please contact us if you need further advice.
Can I nominate a day for my bike delivery?
If you would like to nominate a day for delivery of your bike, please contact us as soon as you have placed your order and we will do our best to accommodate your request.
Please note that we cannot bring forward deliveries to a requested date and we cannot amend deliveries once they have been shipped.
Can I change my order after it has been processed?
You can change the billing or delivery address, your payment details or items ordered up to a few days before shipping.
If you want to make any changes, you’ll need to contact us as soon as possible.
Who do you use for shipping?
We use TNT as our shipping partner.
Can I track my bike in transit?
Yes – you will receive a tracking number when your order has been dispatched and you can track your shipment here.
My bike was out to be delivered, but hasn’t arrived. What do I do?
Please track your order to find out its progress. If the bike does not arrive, please contact us and we will locate your order.
Can my bike be delivered to my workplace?
Your bike can be delivered to any address as long as there is someone to sign for it.
Can my bike be delivered to a safe place?
Every bike we deliver must be signed for, so unfortunately it is not possible to leave the box in any unattended location.
Can I pick my bike up from Saracen HQ?
It may be possible to collect your bike from us. Please contact us immediately when you place your order. We will then check the availability of possible collection times.
How is my Saracen packaged – and how will it arrive with me?
All of our bikes are shipped in custom bike boxes, covered in protective packaging and have completed a pre-delivery inspection. You will only need to attach the handlebars, adjust your tyre pressures and set up your suspension. Add your own pedals and you will be ready to ride.
Do I need to build my new Saracen when it arrives?
You won’t need to build your new bike, however you will need to attach the handlebars, adjust your tyre pressures and set up your suspension. Add your own pedals and you will be ready to ride.
Do I need to use a torque wrench to assemble my bike?
Saracen recommend you always use a torque wrench to assemble any part of your bicycle.
Does my bike come with pedals?
All Saracen bikes are delivered without pedals.
Will I need a shock pump?
Bikes with air-sprung forks and shocks are not supplied with a shock pump. You can find our guide to set up your suspension here.
What tools do you recommend that I have when I take delivery of my new Saracen?
We recommend that you have:
- A track pump to inflate the tyres to your desired pressure.
- A shock pump to set up your air-sprung fork and shock.
- A torque wrench to install your handlebars and adjust the controls to your preferred position.
- A pedal spanner if required to install your own pedals.
I can’t assemble my bike – where can it be assembled for me?
Please contact your local Shimano Service Centre.
My Saracen has arrived but is damaged, what do I do?
If your bike has arrived damaged, please contact us immediately with a description of the damage – and photos if you can. We will aim to reply as quickly as possible and take the most appropriate course of action on a case-by-case basis.
My Saracen has arrived, but is not set up correctly, what do I do?
If your new Saracen has arrived and is not set up correctly, please contact us immediately and we will help you get your bike running perfectly as soon as possible.
My Saracen has arrived, but I think it’s the wrong size, what can I do?
As long as the bike has not been ridden you have 30 days to return it in line with our returns policy for a replacement / credit.
My gears are out of adjustment, how should I fix them?
Please contact us with details of your problem and we will help you get your bike running perfectly as soon as possible.
Can you ship to Northern Ireland, Jersey or Guernsey?
Due to the UK leaving the EU, we unfortunately cannot currently deliver to the Northern Ireland, Jersey and Guernsey.
New customs rules will be put into place shortly and we are working hard with our shipping partners to find the best possible solution for us to deliver your orders. Please don’t hesitate to contact us if you have any questions.
I’m based in Europe, can I buy a Saracen from the UK store and have it shipped to my address?
To provide the best possible service, we have partnered with official stockists of Saracen bikes in Europe. If you want to get onto a Saracen, contacting your preferred stockist is the best possible way to make it happen.
I’m based outside of the UK and Europe – can I buy a Saracen?
While there is no option currently for customers outside of the UK and Europe to buy a Saracen through our web store, we will do our best to help. Please contact us with your location and if possible we will inform you of shipping costs.